Last updated: 11/02/2026
 

This Privacy Policy explains how I collect, use, store, and protect your personal data when you visit my website, contact me, or engage my services. I am committed to protecting your privacy and handling your personal data transparently and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This website is operated by Laura Kovacs, a sole trader trading as Lola Kovacs. 

Contact email: hello@lolakovacsdesign.com
 

What information I collect, use, and why

I collect or use the following information to provide and improve products and services for clients:

• Names and contact details

• Addresses

• Transaction data (including details about payments to and from you and details of products and services you have purchased)

• Usage data (including information about how you interact with and use our website, products and services)

• Records of meetings and decisions

• Website user information

I collect or use the following personal information to comply with legal requirements:

• Name

• Contact information

I collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Correspondence
   

Where I get personal information from

• Directly from you (for example, when you submit the contact form on my website or email me directly)
   

If you contact me directly, I may receive additional information about you, such as your phone number, attachments you send, or any other information you choose to provide. I only store and process this information for the purposes of responding to your enquiry or delivering services, and I delete it when it is no longer needed.
 

Website analytics and cookies

This website uses default Wix functionality, which may collect basic technical information (such as device type, pages visited, and session data) through essential cookies to maintain website functionality and understand general performance.
 

No marketing tracking is used.
 

Data Security and Storage

I take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.

Where data is stored and processed:

• Wix Studio – Stores website form submissions, proposals, invoices, and client contacts.

• Google Workspace (Drive + Gmail) – Used to create and store contracts, and also stores proposals, invoices, and emails.

Security measures include:

• Using reputable service providers (Wix and Google Workspace) that provide secure hosting and encrypted data transmission.

• Strong passwords, two-factor authentication, and restricted access to accounts.

• Limiting access to personal information to only what is necessary for business purposes.

Backups:
Emails and files may be automatically backed up by Wix or Google Workspace as part of their normal operations. These backups are secure and only accessible to me.
 

How long I keep information

• Enquiries: Retained only as long as necessary to respond and deleted within 3 months if no client relationship is established.

• Project communications (proposals, email discussions): retained for 12 months after project completion unless otherwise required, then deleted unless needed for ongoing correspondence.

• Contracts, invoices, and related financial records: Kept for 6 years as required by UK law (HMRC).
   

I periodically review stored personal data and securely delete information that is no longer required for business, legal, or operational purposes.
 

For more information on how long I store your personal information or the criteria I use to determine this, please contact me using the details provided above.
 

Who I share information with

Data processors

Wix Studio – Website platform, CRM, forms, proposals, and invoices; cloud service; based in the USA/Europe.
This data processor does the following activities for me: Hosts my website and manages client forms, proposals, invoices, and CRM data.
 

Google Workspace – Cloud productivity and storage service; USA/Europe.
This data processor does the following activities for me: Stores contracts, emails, and documents; provides cloud-based email and file management.
 

Sharing information outside the UK

Where necessary, the data processors will share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
 

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact me using the contact information provided above.
 

Organisation name: Wix.com Ltd

Category of recipient: Website platform and cloud service provider (hosts website, forms, proposals, invoices, CRM data)

Country the personal information is sent to: USA/Europe

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

Organisation name: Google LLC

Category of recipient: Cloud productivity and storage service (stores contracts, emails, documents; provides email and file management)

Country the personal information is sent to: USA/Europe

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)
 

Lawful bases and data protection rights

Under UK data protection law, I must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
 

The lawful basis I rely on may affect your data protection rights, which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask me for copies of your personal information. You can request other information, such as details about where I get personal information from and who I share personal information with. There are some exemptions, which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask me to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask me to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask me to limit how I can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that I transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

• Your right to withdraw consent – When I use consent as my lawful basis, you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
   

If you make a request, I must respond to you without undue delay and in any event within one month.
 

To make a data protection rights request, please contact me using the contact details at the top of this privacy notice.
 

My lawful bases for the collection and use of your data

My lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legitimate interests – I’m collecting or using your information because it benefits you, my organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. My legitimate interests are:

• • I collect and use client names, contact details, and addresses to manage projects, communicate effectively, deliver agreed services, and improve my workflow. Processing this information is necessary for me to provide the services clients request, track project progress, and ensure timely invoicing. The benefits to clients include clear communication, accurate delivery of work, and secure record-keeping. I only collect the personal data I need, minimising any risk to clients.
     

For more information on my use of legitimate interests as a lawful basis, you can contact me using the contact details set out above.
 

My lawful bases for collecting or using personal information to comply with legal requirements:

• Legal obligation – I have to collect or use your information so I can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
   

My lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Legitimate interests – I’m collecting or using your information because it benefits you, my organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. My legitimate interests are:

• • I collect and use names, contact details, and correspondence to respond to first-time enquiries. Processing this information is necessary to reply to questions and provide information about my services. The benefits to visitors include receiving timely, accurate responses while I only collect the information needed, minimising any risk to their personal data.
     

For more information on my use of legitimate interests as a lawful basis, you can contact me using the contact details set out above.
 

How to complain

If you have any concerns about my use of your personal data, you can make a complaint to me using the contact details provided above.
 

If you remain unhappy with how I’ve used your data after raising a complaint with me, you can also complain to the ICO.
 

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint
 

Updates to this Privacy Policy

This privacy policy may be updated from time to time. The ‘Last updated’ date will reflect the most recent version. Please check this page periodically for updates.